SUPERIOR ORNAMENTAL SUPPLY, INC. will contact customers that purchase items which must be shipped via LTL Freight Truck (common carrier methods other than UPS or USPS), for a shipping cost approval prior to processing the order.

SUPERIOR ORNAMENTAL SUPPLY, INC. will try to ship all orders complete. In the event that some of the items are on back order, SUPERIOR ORNAMENTAL SUPPLY, INC. will hold the order until all items can be shipped together unless the customer gives SUPERIOR ORNAMENTAL SUPPLY, INC. the approval to do otherwise. Note: Sending back-ordered items separately will incur additional shipping charges that will be added to the original shipping/freight total.

Please note that shipping/freight rates for items we sell are determined by relative distance and weight. If for any reason you suspect a shipping estimate is in error, please contact us at (619) 423-3703 or e-mail us at [email protected]

Shipping Charges:

SUPERIOR ORNAMENTAL SUPPLY, INC. product prices do not include export duties, special handling, fuel surcharges, shipping or freight charges or taxes such as sales, use, license, excise or other taxes with respect to the manufacture, sale or delivery of goods, all of which are the sole responsibility of the customer. Weights and measurements may change in the future due to changes in suppliers and/or packaging.

Shipments will be made via the most reasonable methods as determined in the sole and absolute discretion of SUPERIOR ORNAMENTAL SUPPLY, INC.. SUPERIOR ORNAMENTAL SUPPLY, INC. will have the sole and absolute discretion to select the method of shipment, routing of shipment, point of origin of shipment and selection of carrier. Shipping and delivery dates given by SUPERIOR ORNAMENTAL SUPPLY, INC. are ESTIMATES ONLY, based on factors in existence at the time such estimates are made. SUPERIOR ORNAMENTAL SUPPLY, INC. will not be liable for damages due to the delay in, or the inability to complete, the manufacture and delivery of goods due to labor difficulties, weather, Acts of God, governmental acts or regulations, shipping delays, inability to obtain equipment or material from the sources of supply, or any other cause whatsoever beyond the reasonable control of SUPERIOR ORNAMENTAL SUPPLY, INC.. On all orders placed via the internet, shipping charges will be added to AFTER the order is placed, and BEFORE shipping of order. We use a variety of carriers for each shipping option.

LTL Freight Trucks - For merchandise that is either too big or too heavy for UPS/USPS, SUPERIOR ORNAMENTAL SUPPLY, INC. will ship through various LTL freight companies (Yellow, Estes, Roadway, Conway, etc.). We will determine the size, weight, and class and ship according to freight guidelines. In some cases it is also possible for customers to use there own LTL shipping accounts to pay for the shipping charges for there order. Please call (619) 423-3703 and ask us for assistance in determining whether or not your order can be shipped using your company shipping account. SUPERIOR ORNAMENTAL SUPPLY, INC. does not charge any additional freight fees to customers using there own business shipping account. Note: All small order and special packing charges will still apply to any orders be shipped on customer shipping accounts. SUPERIOR ORNAMENTAL SUPPLY, INC. does not set or control freight/shipping charges. SUPERIOR ORNAMENTAL SUPPLY, INC. does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent. Once again, if you need an exact shipping rate for large orders you can contact us at (619) 423-3703.

Returns & Cancellations:

For merchandise that is returnable, returns must be made within 10 business days of the date of the invoice. No exceptions shall be made on the date. Returned items must be in the original cartons and in new condition to receive credit.

All returns are subject to a 30% restocking charge and the customer MUST pay ALL shipping charges. Please call (619) 423-3703 for any questions regarding returns. If the item is returnable, authorization will be given to you at that time.

Shipping Damages or Shortages:

Customer is responsible for inspecting goods upon delivery for damage or shortage. Please call SUPERIOR ORNAMENTAL SUPPLY, INC. within 72 hours to report product shortages or to dispatch a Shippers representative for an inspection of the damage and to have it returned. DO NOT throw away shipping boxes or packing materials. The Shipper will need to inspect these to process your claim. SUPERIOR ORNAMENTAL SUPPLY, INC. does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.

LTL Freight Trucks (Common Carrier):

SUPERIOR ORNAMENTAL SUPPLY, INC. does not accept liability for damages caused during transit by any common carrier (LTL freight truck company). The customer must file a claim with the common carrier to be reimbursed for any damaged goods. INSPECT YOUR SHIPMENT FOR DAMAGES BEFORE SIGNING THE DELIVERY RECEIPT (BILL OF LADING). Customer must note any damage on the bill of lading when accepting a shipment or the carrier will not assume responsibility for the damage and refuse to reimburse you, the customer, for the damage. Concealed damage claims also described as (Damaged found after shipment has been accepted, sign for and truck has left.) will NOT be approved. There are NO Exceptions to this Policy. DO NOT throw away shipping boxes or packing materials. All cartons & packaging materials must be available for inspection and claims consideration. Note: If Driver will not let you thoroughly inspect your shipment before leaving SIGN THE BILL OF LADING AS DAMAGED.

Please be aware that the common carrier driver is only responsible for having the shipment delivered at the tailgate of their truck, or Lift Gate Delivery (as explained further below). It is up to you, the receiver, to arrange removal from the truck to the inside of your building. You may however, for an additional charge, specify inside delivery, or Commercial Dock to Dock delivery (as explained further below). You may also request at an additional charge to have the common carrier driver call 24 hours before delivery so you may arrange for help at the delivery site for unloading the shipment. SUPERIOR ORNAMENTAL SUPPLY, INC. does not guarantee delivery times or dates. Delivery times and dates are the responsibility of the shipping agent.

Lift Gate Delivery - Truck used for delivery will have a lift gate used to lower the shipment to ground level. Customer is responsible for moving product(s) inside home or business.

Commercial Dock to Dock - Commercial Business with a 48” high loading dock for receiving truck/freight trailers.

Restricted Shipping Locations:

Unfortunately, some items cannot be shipped to Alaska, Hawaii, or APO/FPO destinations. Or shipping method choices may be limited.